While you aren't likely to encounter issues with ExoTerra terrarium door latches, accidents can happen. Luckily if you happen to damage your ExoTerra terrarium door latch you can now easily replace it with this official Exo Terra Glass Door Latch Replacement Kit.

Delivery Information

We believe in being upfront about our delivery costs.

Delivery cost is calculated at the checkout and is dependent upon your basket contents and postcode.

We group products together so you get a reduced price.

When you checkout the total delivery price is shown.

Orders over £99 qualify for FREE delivery.

Dispatch Information

Orders are dispatched Monday to Friday excluding bank holidays.

Orders placed before 12pm will be dispatched that day

Orders placed after 12pm are not guaranteed to be dispatched that day.

Frozen food will not be dispatched on a Friday unless Saturday delivery is specified.

Dispatch emails & tracking information are sent throughout the day.

Who Will Deliver My Order?

Depending on the weight/ size of your order and your postcode, you will be presented with appropriate delivery options at the checkout.

Royal Mail

Royal Mail 24 - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).

Royal Mail 24 Tracked - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).

APC

Mainland UK - next-day courier with pre-12pm or pre-4pm delivery services (excluding some Scottish postal codes).

Saturday - aims to delivery before 12pm Saturday to mainland UK if the order is placed before 12pm Friday(excluding some Scottish postal codes).

DX

Mainland UK - next day courier with pre-1pm or pre-6pm delivery services (excludes some Scottish postal codes).

Saturday - delivers Saturday to mainland UK if order placed before 12pm Friday (excluding some Scottish postal codes).

Kings/ Tuffnell's

Some heavy items may need to be moved from your selected delivery service to a palletised delivery service with a delivery time of 1-2 working days.

Offshore/ Remote UK Delivery:

Orders via Royal Mail are unaffected. Orders that need to be delivered via a courier may (but not always) incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.

Please place your order as normal and we will contact you before dispatching your order if necessary.

Offshore Non-UK Delivery:

We are not currently accepting orders from outside of the UK.

Gift Cards:

Gift cards are conveniently delivered free via email to the purchaser's inbox.