Reptile Centre makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion. Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:

Delivery

• The normal delivery time for the products are shown as part of the products description.
• If the delivery date is to be any longer than this time you will be contacted by one of the Reptile Centre sales representatives.
• All orders will be shipped by recognised carriers or the Royal Mail.
• Reptile Centre can ship products to an alternative address.
• Reptile Centre is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of the Reptile Centre staff.
• Next day delivery option does not include bank holidays or weekends.
• We aim to dispatch orders placed before 12PM on the same day (Monday - Friday, excluding bank holidays and weekends).
• Limited orders are dispatched over weekends.
• Frozen food will not be dispatched on Fridays unless Saturday delivery is specified.
• Delivery to offshore/Remote locations may (but not always) take longer to deliver and/or incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM & TR21-25.
• Unfortunately, we are not currently able to deliver to N.Ireland.
• Frozen foods, live foods and live plants must be accepted on the first delivery attempt and cannot be replaced or refunded if they spoil due a missed delivery

Courier Services Used

• Royal Mail
• Royal Mail 24 - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).
• Royal Mail 24 Tracked - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).
• APC
• Mainland UK - next day courier with pre-12pm or pre-4pm delivery services (excluding some Scottish postal codes).
• Saturday - aims to delivery before 12pm Saturday to mainland UK if order placed before 12pm Friday(excluding some Scottish postal codes).
• DX
• Mainland UK - next day courier with pre-1pm or pre-6pm delivery services (excludes some Scottish postal codes).
• Saturday - delivers Saturday to mainland UK if order placed before 12pm Friday (excluding some Scottish postal codes).
• Kings/ Tuffnell's
• Some heavy items may need to be moved from your selected delivery service to a palletised delivery service with a delivery time of 1-2 working days.

Returns

In the event that there is a problem with the goods, please contact us.

• We must be informed of the problem with the order within 7 working days starting the day after delivery.
• Unwanted, non-perishable items may be returned within 30 days of delivery
• Reptile Centre is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
• Products must be returned at your cost and in re-saleable condition.
• Flat-packed vivariums and cabinets cannot be returned once opened.
• This does not effect your statutory rights.